customer delight and flex workers

While employers have always considered workplace engagement important, they have primarily focused on engagement with permanent, full-time workers. Today, the increased demand for nontraditional workers, including flexible and contingent workers, has created a new current trend in employee engagement. More employers are now focusing on developing strategies to increase employee engagement with the entire workforce, including flex workers.

The reality is that many employers today must depend on flexible workers to meet fluctuating production demands. They want them to remain with the company, but they know that without tracking and measuring employee engagement the ability to retain these flex workers can be extremely difficult.

Fortunately, our Customer Delight program can help with this process because it encompasses all our candidates, including those seeking both traditional and non traditional positions. Our high level of engagement with our talent pool offers benefits to both employers and candidates.

For example, let’s say a flexible worker has been working for your company for several months and is doing a good job. Through conversations with this worker, we come to learn that the worker enjoys their role and working for the company. They would love to seek a permanent position with the company.

With this information, our teams can compare the worker’s experience and skill sets with the employer’s open positions to determine if we can find a match. We can then go to the employer with this information and determine their interest in hiring the worker for a permanent position.

If an employer comes to us after identifying a flexible worker as a good candidate for a permanent position, we can handle the process in reverse. We can engage with the worker to determine if taking a permanent position meets their current needs and future career goals.

These connections simply can’t be done with technology and insights alone. It requires a human touch.

benefits of customer delight

We implemented our Customer Delight program in Belgium in 2017 as a pilot program. After seeing significant success, we started to expand this program in 2019. Today, we use Customer Delight in 23 countries.

One of the most important things we realised is that we were able to see real results in just a matter of months because it allows us to identify the true latent drivers of satisfaction of our clients and talent. We could improve employee happiness, job satisfaction and engagement in just a few months. As we know, these factors can help increase retention, productivity and profitability while reducing absenteeism, turnover and labour costs.

Most importantly, by using Customer Delight to identify the main drivers that impact satisfaction early in the recruitment process, workers are fully engaged from day one. This can improve employer-to-employee relations, even with non traditional workers.

customisable services

Our teams at Randstad offer a wide range of recruitment and workforce management solutions to meet the talent needs of our diverse set of clients. From talent sourcing and onboarding to employee training and shift scheduling, we offer end-to-end solutions to meet every employer’s needs.

However, we realise that no two organisations are the same. Rather, each employer has its own specific talent demands, its own unique culture and its own candidate criterion. For these reasons, we offer fully customisable services. As an employer, you determine exactly what services you want our teams to handle and what services you want to keep in-house.

This means that your company will only pay for the specific services it needs and not for the ones it doesn’t. If you want our teams to handle the entire recruitment and workforce management process, we can do that. If you only want us to source qualified candidates and leave the actual hiring process to you, we can do that too.

Our teams at Randstad have the skills, experience, insights and technology to connect your company with candidates that match your set criteria. It’s our human-centric approach, however, that sets us apart. Our Customer Delight program gives us the ability to better understand the employer’s talent needs and the candidate’s career goals, interests and needs. This factor allows us to provide better matches for employers and jobseekers.

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