human touch still key despite advances in technology

human touch still key despite advances in technology

Technology is changing the way we work however face-to-face contact still key says 85% of Kiwi workers


Technology is increasingly impacting and changing the way we work, point out 78% of Kiwi respondents in the latest Randstad Workmonitor study.

The research from recruitment and HR services specialists Randstad, found that the majority of New Zealand workers (78%) also see this increase as an opportunity. This sentiment is on par with Australia (76%) and the global average (79%).

However, while technology is forging ahead, the power of human interaction is not to be underestimated. A significant 85% of New Zealand workers believe face-to-face meetings are the best way to interact with people at work. Long lunches may be a thing of the past, but work in progress meetings (WIPs) and coffee meetings certainly aren’t.

These findings provide some interesting insights into New Zealand’s workplace culture, and the challenges employers face when adopting new technologies.

Technology is undoubtedly having an increasing impact on the way we live, work and play however it’s easy to become disconnected if your communication is predominantly through emails. In the workplace it’s important to consider how, where and when to connect with people in person.

In reality, while a phone call to a client may be more time efficient than travelling to their office, could you actually achieve more through a face-to-face meeting and develop a stronger connection? Interpersonal relationships, a sense of camaraderie with colleagues and rapport with clients and customers, help develop long standing relationships which are key to business and make for a more pleasant working environment.

While keeping up with technology is imperative in today’s competitive business environment,it is also important for leaders to ensure digitisation doesn’t lead to the death of the ‘human touch’ in New Zealand offices.

It is a matter of finding the right balance between ‘tech’ and ‘touch’ in the workplace. By all means adopt technologies which allow the business to become more efficient, but not at the expense of face-to-face interaction.


For detailed insights into all 34 countries contributing to the quarterly Randstad Workmonitor & Mobility Index, visit www.randstad.com/press/research-reports​

The quarterly Randstad Workmonitor


The Randstad Workmonitor & Mobility Index is published quarterly, covering 34 countries around the world, making both local and global trends in jobseeker confidence and mobility visible over time. The quantitative study is conducted via an online questionnaire among a population aged 18-65, working a minimum of 24 hours a week in a paid job (not self-employed). The minimal sample size is 400 interviews per country, using Survey Sampling International. Research for the 1st wave of 2016 was conducted in January 2016.
Posted: Tuesday, 26 April 2016 - 11:08 AM