Customer Service Officer Temporary Job in Auckland, Auckland

job summary

posted date

Thursday, 18 May 2017

job reference


position type


market sector

Customer Service & Call Center


6 months

start date

Tuesday, 6 June 2017

working hours



Auckland, Auckland, New Zealand


NZ$20 - NZ$20 per hour


It is required be resident in the country

job description

Are you looking for a role where you can make a difference in people’s lives? Do you want to develop, learn and grow within a supportive government organisation?

Randstad are currently looking for new Customer Services Officers to join a government contact centre. This is an ongoing temporary contract: the assignment will be at least 6 months, with opportunities to stay on longer.

This role is full-time. The start date is Tuesday 6th June.

The role

You would be working in the department's contact centre, taking inbound calls and assisting with customer inquiries.

You will be learning about government policy and laws, and relaying this information to customers to assist them with their queries.

You MUST have NZ Citizenship, residency, or a valid open work visa (expiring no earlier than January 2018) to apply for this role.

The successful applicants will:

  • Have a minimum of 2 years experience working in a customer service environment (retail, hospitality, contact centre etc.);

  • Have excellent communication and telephone skills, and a strong desire to provide quality customer service;

  • Have a clean criminal record;

  • Be quick and enthusiastic learners;

  • Be empathetic listeners, and able to develop a rapport with people from a wide range of backgrounds and cultures;

  • Be computer savvy and confident with technology;

  • Be available to start full-time training on Tuesday 6th June.

NB: Previous experience working in a contact centre is not essential, but beneficial.


Your training will take place Monday-Friday during normal business hours.

Subsequent shifts for the rest of your contract will be predominantly day shifts, Monday - Friday, starting between 8am and 10am.

HOWEVER subsequent shifts could include occasional evenings, nights and weekends on a rotating basis. This is a 24/7 hour contact centre, and you must be open to the possibility of evening, night and weekend shifts in the future.

This role is full-time i.e. 40 hours per week.

The contact centre is open public holidays, including Christmas Day. To progress with this role you MUST be open to working any public holidays you are rostered on for.

Any changes to your shifts will be given to you well in advance.


  • An opportunity to gain your first role in the public sector - this organisation has a strong history of supporting and developing people who have a desire to progress within the government sphere;

  • Fun and social team environment;

  • Comprehensive training provided;

  • Weekly pay + 8% holiday pay;

  • Time and a half for any overtime worked;

  • Convenient CBD location.

The application process

This role has a 4 stage application process.

  1. Online application and submission of CV.
  2. Short telephone interview.
  3. Completion of two online tests + online reference check.
  4. Face-to-face interview and group activity completed at the Randstad office.

For more information, please APPLY or contact Naomi at Randstad on 093360348.

We'd love to hear from you!

Apply for this job